At Cleggs Lane Dental Practice we have two operational surgeries, both of which are on the upper floor of the building. Due to the limitations and design of the building it means that we currently do not have any access to the upper floor for persons who use a wheel chair or are simply unable to climb the stairs.

If you require dental provisions but cannot access the upper surgeries we can offer a basic examination in a quiet room on the ground floor. We will then refer you to the community dental team for the treatment. If you are a registered patient living locally we can also come home to you and examine you there.

If you have booked an appointment and now feel that the stairs may be a problem for you please notify the receptionist. The receptionist will then arrange with the dentist to examine you in a quite room on the ground floor of the practice. A referral to the community dental service team will then be made for your treatment. If you simply need a little assistance climbing the stairs then a member of our team will be there to assist you. Simply notify the receptionist on your arrival.

If you have any questions or concerns then please feel free to ring us on 0161 790 6682 where a member of our team will be more than happy to help and advise you.

 

 

This practice complies with the Data Protection Act 1998 and this policy describes our procedures for ensuring that personal information about patients is processed fairly and lawfully.

What personal data do we hold?

In order to provide you with a high standard of dental care and attention, we need to hold personal information about you. This personal data comprises:

  • your past and current medical and dental condition; personal details such as your age, national insurance number/NHS number, address, telephone number and your general medical practitioner
  • radiographs, clinical photographs and study models
  • information about the treatment that we have provided or propose to provide and its cost
  • notes of conversations/incidents that might occur for which a record needs to be kept
  • records of consent to treatment
  • any correspondence relating to you with other health care professionals, for example in the hospital or community services.

Why do we hold information about you?

We need to keep comprehensive and accurate personal data about our patients in order to provide them with safe and appropriate dental care. We also need to process personal data about you in order to provide care under NHS arrangements and to ensure the proper management and administration of the NHS.

How we process the data

We will process personal data that we hold about you in the following way:

Retaining information

We will retain your dental records while you are a practice patient and after you cease to be a patient, for at least eleven years or for children until age 25, whichever is the longer.

Security of information

Personal data about you is held in the practice’s computer system and/or in a manual filing system. The information is not accessible to the public and only authorised members of staff have access to it. Our computer system has secure audit trails and we back up information routinely

Disclosure of information

In order to provide proper and safe dental care, we may need to disclose personal information about you to:

  • your general medical practitioner
  • the hospital or community dental services
  • other health professionals caring for you
  • NHS payment authorities
  • the Inland Revenue
  • the Benefits Agency, where you are claiming exemption or remission from NHS charges
  • private dental schemes of which you are a member.

Disclosure will take place on a ‘need-to-know’ basis, so that only those individuals/organisations who need to know in order to provide care to you and for the proper administration of Government (whose personnel are covered by strict confidentiality rules) will be given the information. Only that information that the recipient needs to know will be disclosed.

In very limited circumstances or when required by law or a court order, personal data may have to be disclosed to a third party not connected with your health care. In all other situations, disclosure that is not covered by this Code of Practice will only occur when we have your specific consent.

Where possible you will be informed of these requests for disclosure.

Access

You have the right of access to the data that we hold about you and to receive a copy. Access may be obtained by making a request in writing and the payment of a fee for access of up to £........n/a (for records held on computer) or £.....50.00 (for those held manually or for computer-held records with non-computer radiographs). We will provide a copy of the record within 40 days of receipt of the request and fee (where payable) and an explanation of your record should you require it.

If you do not agree

If you do not wish personal data that we hold about you to be disclosed or used in the way that is described in this Code of Practice, please discuss the matter with your dentist. You have the right to object, but this may affect our ability to provide you with dental care.

 

 

 

In this practice we take complaints very seriously and try to ensure that all our patients are pleased with their experience of our service. When patients complain they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objects.

Our aim is to react to complaints in the same way in which we ourselves would want a complaint about a service to be handled. We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.

 

1. The person responsible for dealing with any complaint about the service which we provide is Mr Habibi

 

2. If a patient complains on the telephone or at the reception desk, we will listen to their complaint and offer to refer him or her to Mr Habibi immediately. If he is not available at the time, then the patient will be told when he is available. If the patient does not wish wait then they will be able to talk to the practice manager until Mr Habibi is available. The member of staff will take brief details of the complaint and pass them on. If we cannot arrange this within a reasonable period or if the patient does not wish to wait to discuss the matter, arrangements will be made for someone else to deal with it.

 

3. If the patient complains in writing the letter will be passed on immediately to Mr Habibi.

 

 

4. If a complaint is about any aspect of clinical care or associated charges it will normally be referred to the dentist, unless the patient does not want this to happen.

 

 

5. We will acknowledge the patient’s complaint in writing which will normally be within three working days. We will seek to investigate the complaint within ten working days of receipt to give an explanation of the circumstances which led to the complaint. If the patient does not wish to meet us, then we will attempt to talk to them on the telephone. If we are unable to investigate the complaint within ten working days we will notify the patient, giving reasons for the delay and a likely period within which the investigation will be completed.

 

6. We will confirm the decision about the complaint in writing immediately after completing our investigation.

 

 

7. Proper and comprehensive records are kept of any complaint received.

 

 

8. If patients are not satisfied with the result of our procedure then a complaint may be made to:

 

 

The Dental Complaints Service (08456 120 540) for complaints about private treatment

 

The General Dental Council 37 Wimpole Street, London, W1M 8DQ (the dentists’ registration body)

 

NHS England , PO Box 16738, Redditch, B97 9PT

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Registered Patients

In case of an emergency during practice hours, please contact the practice immediately. We will always endeavour to see a patient in pain within 48 hours. This service is only available for registered patients.

If you require emergency treatment outside surgery hours, please telephone the practice where you will hear a message detailing the specific arrangement for that day. Alternatively ring 0161 337 2246.

Non Registered Patients

If you are not registered you can ring the dental enquires helpline on 0161 476 9649 (during office hours only) where they will advise and assist you. Out of hours, weekends and bank holidays ring please ring 0161 337 2246.

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Contact us

Cleggs Lane Dental Practice
Address: 34 Cleggs Lane,
Little Hulton, Manchester, M38 9WT
United Kingdom.
Phone: 0161 790 6682
Fax: +
Mail to: info@cleggslanedental.co.uk
 

Emergencies

In case of an emergency during practice hours, please contact the practice immediately. We will always endeavour to see a patient in pain within 48 hours.

If you require emergency treatment outside surgery hours, please telephone the practice where you will hear a message detailing the specific arrangement for that day. Alternatively ring 0161 337 2246.

How do I register?

Please ring the practice for details:

0161 790 6682/ 0161 790 5100

*Please note that we are not accepting new patients under the NHS*

NHS Choices can help to find services near you, follow the link here;

NHS

nhs direct