ZERO TOLERANCE POLICY

Cleggs Lane Dental Practice has a duty to provide a safe and secure environment for staff  and patients. Unacceptable behaviour will not be tolerated at Cleggs Lane Dental Practice. Should any of the examples below happen, decisive action will be taken. Violent or threatening behaviour will be reported to the Police.

Examples of unacceptable behaviour are:

• Verbal abuse which includes shouting, aggression, using foul language both face to face or over the phone
• Physical violence or threats
• Racial abuse or sexual harassment
• Persistent or unrealistic demands that cause stress to our staff
• Causing damage to the practice
• Theft

Cleggs Lane Dental Practice  reserves the right to request patients who repeatedly cancel appointments at short notice, fail to attend, arrive late or are rude/abusive to find another service provider.